This shift will be from 7:00 AM to 4:00 PM, Monday through Friday. It is a hybrid role, and post training it will have the opportunity to have work from home with on-campus responsibilities as well (Depot Rotation, certain meetings, training, etc.).
Serves as the initial point of contact for IS-related issues by responding to requests for technical assistance by phone, email, electronic self-service, or in person.
Essential Functions:
Education Requirement: Bachelor's Degree or relevant experience, required.
Licensure Requirement: (not specified)
Certifications: A+ or Network+ Certification, preferred.
Skills: Excellent troubleshooting and customer service skills.
Experience: One year of experience providing IT customer support, required.
Physical Requirements:
OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Hand use: grasping, gripping, turning, Reaching above shoulder, Squat/kneel
FREQUENTLY: Driving motor vehicles (work required) *additional testing may be required, Interpreting Data, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Patient Equipment, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Repetitive hand/arm use, Standing, Walking
CONTINUOUSLY: Computer skills, Decision Making, Problem solving, Sitting
Additional Physical Requirements performed but not listed above: (not specified)
The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet
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